OUTCOMES

Based on the feedback of individuals who receive services, their parents/guardians/family members, entities that contribute funds and referrals to the agency, employees, the board of directors and the community, our 2020–2022 Strategic Plan has five strategic directions:

STRATEGIC DIRECTION A:
CONSISTENTLY PROVIDE QUALITY SERVICES

Objectives
Promote TNC Way culture of exceptional services
Community Integration: identify and promote innovative practices that increase CI
Leadership Team accountability of agency operations

STRATEGIC DIRECTION B:
ATTRACT AND RETAIN A QUALITY WORKFORCE

Objectives
Provide innovative programs that retain and expand the workforce
On-going development and growth of current employees

STRATEGIC DIRECTION C:
FISCAL STABILITY AND GROWTH THROUGH DIVERSIFIED SERVICES

Objectives
Budget compliance
Develop strategies to address aging population, vacancies, slow referral process
Increase philanthropic contributions and grant funding

STRATEGIC DIRECTION D: RECOGNIZED AS THE PREMIER PROVIDER FOR I/DD SERVICES IN THE REGION

Objectives
Parent/Guardian Satisfaction
Create reputation for TNC Community as an indispensable resource
Utilize social media and networking to increase agency visibility and brand TNC culture and services

STRATEGIC DIRECTION E: CORONAVIRUS COVID-19 PANDEMIC RESPONSE

TNC will follow the guidelines and recommendations of the CDC, the Department of Health and Federal, State and Local Governments.

Objectives
Leadership team to ensure compliance with all COVID 19 DMH/CDC directives